Store Policy – Mola Cerámica

At Mola we work in a handcrafted, careful and conscious way. Every piece and every experience is designed to be enjoyed with calm. That is why it is important that you read our terms before purchasing or booking.

1. Handcrafted pieces.
All our pieces are made by hand, one by one, in Barcelona. For this reason, they may present small variations in shape, colour or texture, inherent to the handcrafted process. These particularities are not considered defects, but part of the value and identity of each piece. Every handmade process has its imperfections — and that is precisely where its beauty lies.

2. Exchanges and returns (in-store and online)
* We accept exchanges within 14 days of purchase, provided the piece is in perfect condition and proof of purchase is presented.
* We do not offer cash refunds. The amount may be exchanged for another piece or a store credit voucher.
* Personalised or made-to-order pieces cannot be exchanged or returned.

3. Workshops and creative experiences
Ceramic painting experiences: Payment is not required in advance. Payment is made in person once the activity has finished. If you are unable to attend, please let us know as far in advance as possible so that another person can take your spot.
One-off experiences and special workshops: For these experiences, a deposit of €10 per person is required at the time of booking, necessary to prepare the materials and the space in advance.
* If you cancel more than 72 hours in advance, the deposit is fully refunded.
* If you cancel less than 48 hours in advance, the experience will be rescheduled to another date but the deposit will not be refunded.
* If you cancel less than 24 hours in advance or do not show up without notice, the deposit is not refunded.
Should Mola need to cancel or change a date, you will be notified in advance and offered a new date or a full refund of the deposit.

4. Firing process and possible incidents
In ceramic painting sessions and clay modelling workshops, pieces go through a glazing and firing process once the activity is finished. During this process, breakages, cracks or colour variations may occur due to factors inherent to handcrafted work, such as air bubbles in the clay or temperature variations in the kiln. These factors are beyond Mola's control and we cannot be held responsible for them. What we do guarantee is that we care for every piece with the same attention and dedication we put into everything we do.

5. Piece collection
Pieces painted or created during workshops will be ready to collect at the atelier in approximately 2 weeks, depending on the drying and firing process.
Important: at the end of the session, take a photo of your piece before you leave. When you come to collect it, you will need to show us that photo — it is the only way we have to identify your piece and make sure we hand you the right one. Without the photo we cannot complete the handover.
Pieces are kept for 1 month from the date they are ready. After that time we cannot guarantee their preservation.

6. Promotions and special conditions
Special promotions and discounts are time-limited and cannot be combined with other offers.

7. Contact
If you have any questions about your purchase, an experience or a piece, you can write to us at clara@molaceramica.com or via WhatsApp at +34 638 610 846.